Shipping & Returns
Shipping
All items are made to order. The current processing time is 1 business day.
Please note that hampers containing liquids and/or alcohol are only available to purchase within the UK due to shipping and customs regulations.
STANDARD SHIPPING
WITHIN THE UK
Items are posted by 2nd Class Royal Mail – Estimated delivery 2 to 3 business days from dispatch.
Upgrades to 1st Class Royal Mail are available upon checkout.
Estimated delivery 1 to 2 business days from dispatch.
FREE Local Collection
Local UK customers have the option to collect between 12pm – 5pm Monday to Saturday from:
Donkeystone Brewing Co.
Wellington Industrial Park, Wellington Road
Greenfield
OL3 7AQ
We will text you when your item is ready (typically the next working day).
EUROPE
Items under 1kg are sent by Royal Mail International (Tracked) – Estimated delivery 3-4 business days from dispatch.
Items over 1kg are sent by Parcelforce Worldwide – Estimated delivery 3-4 business days from dispatch.
USA & THE REST OF THE WORLD
Items under 2kg are sent by Royal Mail International (Tracked) – Estimated delivery 5-7 business days from dispatch.
Items over 2kg are sent by courier. Estimated delivery time 3-5 business days from dispatch.
*Please note that shipping times are estimates and not guaranteed. Occasionally shipping times can take a little longer for reasons out of our control. Please allow up to 5 business days for delivery before contacting us. We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.
**Business days refer to weekdays (between Monday to Friday) and do not include public holidays and weekends.
Returning Items
In the unlikely event that any of the items you have ordered are faulty you have 30 days in which to return it. Parcels or items damaged in transit must be reported to us within 24 hours of delivery. If the deadline for reporting parcels during transit is not met, we regret that we will not be able to issue a refund or replacement goods.
Instructions of how to return the faulty item will be sent via email. Simply follow the instructions and return your item. Once the item has been received by us you will receive an email confirming receipt. After receipt of your goods we shall either send a replacement or issue a refund as per your preference. We aim to issue refunds within 14 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase along with any postage costs. Please note refunds take 5 working days to clear from the point of processing.
Items not eligible for a return refund include fresh or perishable food, alcohol or any items with a hygiene seal where the hygiene seal has been removed, broken or tampered with, gift cards, personalised item.
Cancellations
If you wish to cancel an order please email us by close of business of the day the order is placed . If your goods have been dispatched before cancellation you will be liable for the costs of returning the unwanted items.
No order, (including custom made orders) which has been accepted by the Company may be cancelled by the Customer except with the agreement in writing of the Company and in terms that the Customer shall indemnify the Company in full against all loss (including loss of profit), cost (including the costs of all labour and materials used), damages, charges and expenses incurred by the Company as a result of cancellation.
